In today’s hybrid and evolving work landscape, leaders need to prioritize the user experience of their multi-site employees.
When the pandemic began, many companies quickly moved their business operations to the cloud to better manage work across multiple locations. As a result, companies had to upgrade their infrastructure to connect remote users so that all employees could access their business applications from home. However, the upgraded infrastructure was usually layered on the legacy network architecture, often resulting in inconsistent connectivity performance that impacted the employee experience. According to Forbes, end-user complaints about application performance increased by as much as 60 percent due to excessive slowdowns, network congestion, and performance degradation during lockdowns.
But today, we know that the new landscape of hybrid and distributed work is here to stay. According to Accenture, the majority (63 percent) of high-growth companies are already embracing a “productivity anywhere” model, which presents a challenge for companies that have not prioritized user experience in the past. As a result, companies need to update their network and invest in infrastructure changes that prioritize user experience without compromising security – regardless of where employees are located. And addressing this challenge is especially important because slow or disrupted IT also has a massive impact on a company’s success.
3 Tips to Improve the User Experience
Below, I highlight three ways organizations can prioritize user experience while maintaining their network architecture’s technical and operational integrity to enable business growth.
1. Implement the Best Managed Service
Digital transformation is not a one-stop shop, as we have all seen with the changing work environment. Therefore, organizations struggling internally with resources such as time or expertise must continuously modernize their infrastructure with the support of experienced providers.
Service providers like Tata Communications are constantly evaluating and adopting new technologies. Whether it’s deploying Secure Access Service Edge (SASE) or Zero Trust Network Access (ZTNA). Both can help organizations effectively manage their network security – keeping employees safe while ensuring an optimal user experience. In addition, service provider insights can help automatically diagnose faults in any network service, flag risks, block suspicious access patterns, and rank issues by severity to ensure organizations have the right technologies, such as artificial intelligence and machine learning, to enable rapid resolutions that don’t impact the employee user experience.
2. Continuously Modernize the Network
New ways of working mean that legacy architectures now face many challenges. And enforcing rigid access rules tied to an organization’s physical or virtual walls is no longer efficient for distributed users and data. To ensure a network is secure and employees can be productive while experiencing continuous use, IT leaders must consider investing in technology innovations that will keep their organizations competitive while enabling them to evolve to meet future developments and demands.
Technologies such as ZTNA and SASE provide organizations with direction and a guide for improving the end-user experience. By combining robust security features with a genuinely modern network, employees can stay connected and get quick access to applications. SASE also continuously monitors activity and devices to secure data wherever accessed without compromising the user experience.
According to Gartner, at least 60 percent of enterprises will have explicit strategies and timelines for SASE adoption by 2025. So there’s no better time than now for enterprises to transition to a secure network.
3. Understand that Distance Matters
In our age of location-independent working, IT leaders must grasp the reality of the Internet, realize that distance matters, and think beyond virtual desktops and VPNs, which often create lengthy and cumbersome paths to the organization’s business applications and result in poor or delayed connectivity.
Instead, progressive IT leaders must adopt approaches and solutions that enable employees working from anywhere in the world to have the same clear, comprehensive, secure, and strong connection to their employer’s network that an employee in the headquarters city enjoys. This ensures uninterrupted and reliable connectivity and an optimal user experience. This focus on UX-friendly connectivity will drive productivity in a changing work landscape around the world in the coming years.
Deterministic routing on the Internet is the solution to this challenge. For organizations considering partnering with an expert to manage their distributed and scaled infrastructure, choosing a service provider that enables the best user experience for global Internet connectivity is therefore paramount.