What is ISO 27002?

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In today’s digital age, information security has become paramount for businesses and organizations worldwide. With the increasing frequency and sophistication of cyber threats, safeguarding sensitive data and ensuring the confidentiality, integrity, and availability of information has become a top priority. This is where ISO 27002 comes into play. ISO 27002, also known as ISO/IEC 27002:2013, is a globally recognized standard that provides guidelines for establishing, implementing, maintaining, and continuously improving an Information Security Management System (ISMS).

ISO 27002 is an international standard and provides guidance for information security management. The standard is part of the ISO 27000 series of standards and provides general guidelines and recommendations for improved information security management in organizations. The current version of the standard is ISO/IEC 27002:2013 and consists of 14 different domains.


What is ISO 27002?

ISO 27002 is a part of the ISO/IEC 27000 family of standards that provides guidelines for information security management. It is officially titled “ISO/IEC 27002:2021 – Information Technology — Security Techniques — Code of Practice for information security controls.” This standard offers comprehensive controls and best practices to help organizations establish and maintain effective information security management systems (ISMS).

ISO 27001 and ISO 27002

ISO 27001 and ISO 27002 are closely related but serve different purposes:

  1. ISO 27001: This standard specifies the requirements for setting up an Information Security Management System (ISMS). It lays out the framework for identifying, managing, and mitigating information security risks within an organization.
  2. ISO 27002: Also known as the “Code of Practice,” it complements ISO 27001 by providing detailed guidance and controls that organizations can implement to meet the requirements set forth in ISO 27001. ISO 27002 helps organizations understand how to apply the necessary security measures to address specific risks and vulnerabilities.

In summary, ISO 27001 is the standard for establishing an ISMS, while ISO 27002 offers practical recommendations on security controls to support the implementation of ISO 27001.

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Scope and Objectives of ISO 27002

The scope of ISO 27002 encompasses a wide range of information security controls and best practices. It covers various areas, including but not limited to:

  1. Information Security Policies: Defining and implementing policies that establish the organization’s approach to information security.
  2. Organization of Information Security: Addressing roles, responsibilities, and coordination of information security efforts within the organization.
  3. Human Resource Security: Managing security aspects of employees and third-party personnel, including awareness, training, and clearances.
  4. Asset Management: Identifying and classifying information assets, and establishing appropriate security controls.
  5. Access Control: Ensuring authorized access to information and resources while preventing unauthorized access.
  6. Cryptography: Protecting information through encryption and cryptographic techniques.
  7. Physical and Environmental Security: Securing the physical facilities and equipment that house information systems.
  8. Operations Security: Ensuring secure management of information processing, storage, and handling.
  9. Communication Security: Protecting the security of information during its transmission.
  10. Incident Management: Establishing incident response and reporting procedures.
  11. Business Continuity Management: Ensuring continuity of critical business operations in the face of disruptions.
  12. Compliance: Ensuring compliance with legal, regulatory, and contractual requirements related to information security.

Key Concepts and Terminology

To effectively navigate ISO 27002, it’s essential to understand some key concepts and terminology:

  • Control: A measure implemented to mitigate a specific security risk.
  • Risk Assessment: The process of identifying and evaluating information security risks to determine the appropriate controls.
  • Security Baseline: A set of security controls that form the minimum level of security an organization must implement.
  • Security Incident: A single or a series of unwanted or unexpected security events that have a significant probability of compromising business operations.
  • Vulnerability: A weakness in the system that can be exploited to compromise security.
  • Threat: A potential cause of an incident that can result in harm to a system or organization.

Understanding these concepts will help organizations apply the guidelines and controls outlined in ISO 27002 to enhance their information security posture.

The Structure of ISO 27002

ISO 27002 is structured into several chapters and sections that provide guidance on information security controls and best practices. The standard is divided into the following sections:

1. Introduction

  • Provides an overview of the purpose and scope of ISO 27002.

2. Scope

  • Defines the scope of the standard and its applicability to different types of organizations.

3. Normative References

  • Lists the references to other standards that are essential for understanding and implementing ISO 27002.

4. Terms and Definitions

  • Contains the key terms and definitions used throughout the standard to ensure consistent understanding.

5. Structure of This Standard

  • Explains the organization of the standard and how the information is presented.

6. Risk Assessment and Treatment

  • This section typically guides conducting risk assessments, identifying risks, and applying risk treatment processes.

7. Information Security Policies and Organization of Information Security

  • Covers the establishment, implementation, and maintenance of information security policies and the roles and responsibilities for information security within the organization.

8. Human Resource Security

  • Focuses on security aspects related to employees, contractors, and third-party personnel, including training, awareness, and termination procedures.

9. Asset Management

  • Addresses the management of information assets throughout their lifecycle, including asset identification, classification, and protection.

10. Access Control

  • Provides guidance on controlling access to information and information systems, ensuring that only authorized users can access specific resources.

11. Cryptography

  • Deals with the use of cryptographic techniques to protect sensitive information.

12. Physical and Environmental Security

  • Focuses on securing physical facilities, equipment, and supporting infrastructure.

13. Operations Security

  • Covers operational aspects of information security, including procedures for secure operations, change management, and system backups.

14. Communications Security

  • Addresses the security of network services, communication networks, and information exchange.

15. System Acquisition, Development, and Maintenance

  • Provides guidance on building and maintaining secure information systems and software.
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16. Supplier Relationships

  • Addresses the information security aspects of working with external suppliers and service providers.

17. Information Security Incident Management

  • Focuses on establishing an incident response and management capability to handle security incidents.

18. Information Security Aspects of Business Continuity Management

  • Deals with ensuring the continuity of critical business operations during disruptions.

19. Compliance

  • Focuses on meeting legal, regulatory, and contractual information security requirements.

Annex A: Reference Control Objectives and Controls

  • This annex contains a comprehensive list of control objectives and corresponding controls. It forms the core of ISO 27002 and is typically the most detailed section of the standard.

Analyzing the Control Objectives

Each control objective in Annex A is associated with a set of controls that provide specific measures to achieve the stated objective. These controls are practical steps that organizations can take to mitigate risks and enhance their information security. Organizations should carefully assess their specific security needs and risk profile to determine which controls are relevant and necessary for implementation.

The controls in Annex A are organized into different categories, such as:

  1. Information Security Policies
  2. Organization of Information Security
  3. Human Resource Security
  4. Asset Management
  5. Access Control
  6. Cryptography
  7. Physical and Environmental Security
  8. Operations Security
  9. Communications Security
  10. System Acquisition, Development, and Maintenance
  11. Supplier Relationships
  12. Information Security Incident Management
  13. Information Security Aspects of Business Continuity Management
  14. Compliance

These categories help structure the controls based on their focus areas within the information security management system.

Benefits of Implementing ISO 27002

Implementing ISO 27002 can provide numerous benefits to organizations looking to strengthen their information security practices and protect sensitive data. Some of the key benefits include:

  1. Enhanced Information Security: ISO 27002 provides a comprehensive set of controls and best practices, helping organizations establish robust information security measures. This can lead to a reduced risk of data breaches, unauthorized access, and other security incidents.
  2. Systematic Risk Management: ISO 27002 encourages organizations to conduct risk assessments and implement controls based on the identified risks. This systematic approach ensures that resources are allocated to address the most significant threats, optimizing risk management efforts.
  3. Compliance and Legal Advantages: Adhering to ISO 27002 helps organizations demonstrate compliance with industry best practices and regulatory requirements related to information security. This can be beneficial when dealing with clients, partners, and regulatory authorities.
  4. Enhanced Customer Confidence: Implementing ISO 27002 can enhance customer trust and confidence in an organization’s ability to handle sensitive information securely. Demonstrating a commitment to information security can give organizations a competitive advantage in the market.
  5. Protection of Confidentiality, Integrity, and Availability: ISO 27002’s controls are designed to safeguard the confidentiality, integrity, and availability of information assets. By implementing these controls, organizations can protect sensitive data from unauthorized access, modification, or destruction.
  6. Improved Incident Response and Recovery: ISO 27002 guides organizations in establishing effective incident response and recovery procedures. This ensures that security incidents are detected and handled promptly, minimizing the impact on business operations.
  7. Cost Savings: While the initial implementation may require investment, ISO 27002 can lead to long-term cost savings by reducing the likelihood of security breaches, data loss, and the associated financial repercussions.
  8. Stronger Partner and Supplier Relationships: ISO 27002 compliance can enhance trust between an organization and its partners or suppliers. Organizations that demonstrate strong information security practices are often preferred partners for collaboration and business relationships.
  9. Internationally Recognized Standard: ISO 27002 is part of the ISO/IEC 27000 series, which is globally recognized and respected for information security management. This standard provides a common language for organizations worldwide to communicate about information security.
  10. Continuous Improvement: ISO 27002 encourages organizations to continuously review and improve their information security practices. This ongoing commitment to improvement helps organizations stay resilient against evolving security threats.
  11. Cultural Shift towards Security: Implementing ISO 27002 fosters a culture of security within the organization. Employees become more aware of security risks and their role in safeguarding information, leading to increased vigilance and adherence to security policies.
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How to Implement ISO 27002 in Your Organization

Implementing ISO 27002 in your organization involves several key steps to establish effective information security controls and practices. Here’s a high-level overview of the process:

1. Conducting a Risk Assessment

  • Before you begin implementing ISO 27002 controls, conduct a thorough risk assessment to identify the information security risks your organization faces. This assessment will help you understand the potential threats, vulnerabilities, and potential impacts on your business.
  • Analyze each risk’s likelihood and potential consequences and prioritize them based on their severity.
  • With the risk assessment results, you can make informed decisions about which controls to implement to mitigate the identified risks effectively.

2. Creating an Information Security Policy

  • Develop a comprehensive Information Security Policy outlining your organization’s information security approach. This policy should align with your business objectives and the ISO 27002 framework.
  • The policy should clearly state the organization’s commitment to protecting information, the roles and responsibilities of employees in ensuring information security, and the consequences of policy violations.
  • Involve key stakeholders and management to ensure buy-in and support for the policy.

3. Establishing an Information Security Management System (ISMS)

  • The ISMS is the foundation for implementing ISO 27002. It provides a systematic and structured approach to managing information security throughout the organization.
  • Define the scope of your ISMS, considering the departments, processes, and systems that the system will cover.
  • Appoint an Information Security Officer or a team responsible for overseeing the ISMS implementation and maintenance.
  • Develop procedures and guidelines for various aspects of information security, such as access control, incident response, and asset management.

4. Mapping Controls from ISO 27002

  • Refer to Annex A of ISO 27002, which contains a list of control objectives and controls organized into different categories.
  • Select the relevant and appropriate controls for your organization based on the risk assessment outcomes.
  • Customize the controls to fit your organization’s specific needs and risk profile.

5. Implementing Information Security Controls

  • Deploy the selected controls in alignment with your information security policy and ISMS procedures.
  • Train employees and stakeholders on the importance of the controls, how to adhere to them, and the role they play in protecting the organization’s information.

6. Monitoring and Reviewing

  • Regularly monitor the effectiveness of the implemented controls and the overall ISMS.
  • Conduct periodic reviews and audits to ensure compliance with the established policies and procedures.
  • Use the monitoring and review results to identify improvement areas and make necessary adjustments to the ISMS.

7. Continuous Improvement

  • Information security is an ongoing process, and threats are constantly evolving. Continuously assess new risks and adjust your controls accordingly.
  • Stay updated with the latest version of ISO 27002 and other relevant standards to ensure your security practices align with current best practices.

8. Certification (Optional)

  • Organizations can pursue ISO 27001 certification to demonstrate their compliance with the ISO 27002 framework. Certification involves an external audit by a certification body to assess the effectiveness of your ISMS.

Remember, implementing ISO 27002 requires commitment and collaboration from all levels of the organization. Following these steps and continuously improving your information security practices can enhance your organization’s resilience against information security threats and protect valuable assets.

Challenges of Implementing ISO 27002

Implementing ISO 27002 can be a challenging process for organizations, but overcoming these challenges is essential to achieving effective information security management. Some common challenges and ways to overcome them include:

Resource Constraints

One of the main challenges is the allocation of sufficient resources, including time, budget, and skilled personnel, to implement ISO 27002 effectively. To overcome this, organizations should prioritize information security as a strategic goal and secure management support for the initiative. Conducting a cost-benefit analysis can also help justify the investment in security measures.

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Complexity of Controls

ISO 27002 contains a wide range of controls and best practices, making it daunting for organizations to select and implement the most relevant ones. Conducting a thorough risk assessment will help identify the most critical risks, enabling organizations to focus on implementing controls that address those risks directly.

Lack of Awareness and Training

Employees may not fully understand the importance of information security or their role in adhering to the controls. Organizations should invest in regular security awareness training to educate employees about security risks, best practices, and the significance of complying with ISO 27002 controls.

Resistance to Change

Resistance to new security practices can arise within the organization, especially if existing processes are deeply ingrained. To address this, involve key stakeholders from different departments in the implementation process and communicate the benefits of ISO 27002 to gain their buy-in and support.

Limited Security Expertise

Some organizations may lack in-house security expertise to implement ISO 27002 effectively. Partnering with external security consultants or seeking training for internal staff can help bridge this knowledge gap and ensure successful implementation.

Continuous Monitoring and Maintenance

Information security is an ongoing process, and organizations must continually monitor and maintain their controls. Implementing regular audits, security assessments, and performance reviews will help identify areas for improvement and ensure compliance with ISO 27002 requirements.

Integration with Existing Processes

Existing information security practices may not align with ISO 27002 requirements, leading to challenges in integrating the standard into current processes. Mapping ISO 27002 controls to existing security frameworks and customizing them to fit the organization’s needs can facilitate a smoother integration.

Lack of Management Support

Without strong support from top management, the implementation of ISO 27002 may not receive the necessary attention and resources. Leadership commitment is crucial for overcoming barriers and promoting a culture of security within the organization.

Scalability and Flexibility

Organizations may struggle with adapting ISO 27002 controls to suit their specific size, structure, and business processes. To overcome this, tailor the controls to fit the organization’s unique requirements while ensuring they align with ISO 27002’s overall objectives.

Measuring and Demonstrating Effectiveness

Quantifying the impact of ISO 27002 implementation and demonstrating its effectiveness to stakeholders can be challenging. Implementing key performance indicators (KPIs) and conducting regular security assessments can help measure progress and showcase the positive outcomes of the initiative.

Essential Controls and Best Practices

How can organizations build a strong foundation for effective information security management in alignment with ISO 27002 guidelines?

Information Security Policies

  • Establish clear and comprehensive information security policies that outline the organization’s stance on protecting information assets. Develop accompanying standards and procedures to guide employees on implementing the policies effectively.
  • Implement a structured process for policy development, approval, and regular review to ensure relevance and alignment with business objectives.

Organization of Information Security

  • Roles and Responsibilities: Define and communicate roles and responsibilities for information security throughout the organization. Ensure that everyone understands their responsibilities in safeguarding information.
  • Training and Awareness Programs: Conduct regular information security training and awareness programs to educate employees about security risks, best practices, and the importance of complying with policies.

Human Resource Security

  • Employment Lifecycle Security: Implement security measures throughout the entire employment lifecycle, including background checks, role-based access controls, and secure employee exits.
  • Security Awareness, Training, and Education: Provide employees with ongoing security training and education to promote a security-conscious culture.

Asset Management

  • Inventory of Assets: Maintain an up-to-date inventory of all information assets to understand what needs protection and how to prioritize security efforts.
  • Information Classification and Handling: Classify information based on its sensitivity and define appropriate handling and protection measures for each classification level.
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Access Control

  • User Access Management: Enforce the principle of least privilege, ensuring that users have access only to the resources necessary for their roles.
  • Network and System Access Control: Implement access controls to protect information systems, networks, and data from unauthorized access.


  • Encryption and Decryption: Use encryption to protect sensitive information during transmission and storage.
  • Key Management: Implement secure key management practices to ensure the confidentiality and integrity of cryptographic keys.

Physical and Environmental Security

  • Securing Facilities and Equipment: Protect physical facilities and equipment that house information systems from unauthorized access and environmental threats.
  • Protection Against Environmental Threats: Implement measures to safeguard against environmental hazards, such as fire, flooding, and power outages.

Operations Security

  • Operational Procedures and Responsibilities: Establish and follow secure operational procedures to prevent unauthorized activities and ensure business continuity.
  • Malware Protection and Patch Management: Implement measures to protect systems from malware and keep software and applications up-to-date with the latest security patches.

Communications Security

  • Network Security Management: Protect network infrastructure and communication channels from unauthorized access and eavesdropping.
  • Information Transfer and Exchange: Securely transfer and exchange information with external parties using encrypted channels and secure protocols.

System Acquisition, Development, and Maintenance

  • Security Requirements in System Development: Incorporate information security requirements into the system development life cycle to build secure applications and systems.
  • Secure System Testing and Deployment: Conduct thorough security testing before deploying new systems to identify and address vulnerabilities.

Supplier Relationships

  • Information Security in Supplier Agreements: Include information security clauses in agreements with external suppliers to ensure they meet security standards.
  • Monitoring and Reviewing Supplier Performance: Regularly review and assess suppliers’ security practices to ensure ongoing compliance.

Information Security Incident Management

  • Incident Identification and Response: Establish an incident response plan to quickly detect, assess, and respond to security incidents.
  • Reporting and Communication: Develop a clear process for reporting security incidents and communicating with relevant stakeholders.

Information Security Aspects of Business Continuity Management

  • Developing Business Continuity Plans: Create and test business continuity plans to ensure the organization can respond effectively to disruptive events.
  • Backup and Recovery Procedures: Implement regular data backups and secure recovery procedures to minimize data loss in case of incidents.

Compliance with Legal and Regulatory Requirements

  • Identifying Applicable Laws and Regulations: Identify and understand relevant information security laws, regulations, and contractual obligations.
  • Ensuring Compliance: Develop processes and controls to ensure the organization complies with applicable security requirements.

ISO 27002 and other security standards

ISO 27002 is a component of numerous other security standards. For example, BSI Standard 200-1 (general requirements for an information security management system – ISMS) takes into account the recommendations from ISO 27002 and is compatible with ISO 27001.

The development of COBIT 5 was also based on existing security management standards such as ISO 27002. The practice-oriented guide from the Information Security Forum (ISF) also covers the requirements from ISO 27002.

Frequently Asked Questions

How can my company benefit from ISO 27002 certification?

Obtaining ISO 27002 certification can provide several benefits to your company:

  • Enhanced Information Security: ISO 27002 certification demonstrates that your organization follows internationally recognized best practices for information security, leading to stronger protection of sensitive data and reduced security risks.
  • Competitive Advantage: Certification can give your company a competitive edge by showcasing your commitment to information security, which can be appealing to customers, partners, and stakeholders.
  • Compliance and Legal Benefits: ISO 27002 certification helps your company comply with industry regulations and legal requirements related to information security, potentially avoiding penalties and legal issues.
  • Improved Trust and Reputation: Certification builds trust with customers and partners, as it assures them that their data and information are in safe hands, enhancing your company’s reputation.
  • Efficiency and Cost Savings: Implementing ISO 27002 leads to streamlined security processes and better risk management, potentially reducing the costs associated with security breaches and incidents.
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Is ISO 27002 applicable to all types of businesses?

Yes, ISO 27002 is applicable to all types and sizes of businesses, regardless of their industry or sector. The standard is designed to be flexible and scalable, allowing organizations to tailor its controls to fit their unique information security requirements.

How should I prepare for ISO 27002 implementation?

To prepare for ISO 27002 implementation, follow these steps:

  • Conduct a thorough risk assessment to identify your organization’s specific security risks.
  • Establish an Information Security Management System (ISMS) to coordinate security efforts.
  • Map ISO 27002 controls to your organization’s risk profile and prioritize implementation.
  • Develop an Information Security Policy that aligns with ISO 27002’s principles and your organization’s goals.
  • Engage and educate employees about the importance of information security and their roles in the process.
  • Implement the selected controls, train employees on their usage, and continuously monitor and improve your security practices.

How can I ensure that my employees are aware of and adhere to the security policies?

To ensure that employees are aware of and adhere to security policies:

  • Conduct regular security awareness training to educate employees about security risks and best practices.
  • Use clear and easily accessible communication channels to share security policies and updates.
  • Develop a culture of security by encouraging employees to report security concerns and incidents without fear of reprisal.
  • Establish consequences for policy violations and enforce them consistently.
  • Engage employees through interactive training sessions, workshops, and simulations to make security awareness more engaging and effective.

How does ISO 27002 address business continuity and disaster recovery?

ISO 27002 includes controls and best practices related to business continuity and disaster recovery:

  • Information Security Aspects of Business Continuity Management (Clause A.14): This section covers developing business continuity plans, performing business impact assessments, and establishing procedures for maintaining critical functions during disruptions.
  • Information Security Incident Management (Clause A.16): It addresses incident response and recovery, including actions to be taken during and after a security incident to restore normal operations.

By following these controls, organizations can ensure they have effective plans and procedures in place to respond to and recover from incidents, thus minimizing the impact on business operations.

Can ISO 27002 help in mitigating cyber threats and data breaches?

Yes, ISO 27002 can significantly help in mitigating cyber threats and data breaches. The standard provides a framework for implementing a wide range of security controls and best practices that protect information assets, detect security incidents, and respond to breaches effectively. By following ISO 27002’s guidelines, organizations can reduce the likelihood of cyber threats and strengthen their resilience against potential data breaches.

How long does it typically take for a company to achieve ISO 27002 certification?

The time required to achieve ISO 27002 certification can vary depending on the company’s size, complexity, existing security practices, and resources. It typically takes several months to a year or more to complete the entire process successfully. This includes conducting a risk assessment, developing an ISMS, implementing controls, and going through the certification audit. The commitment of management and staff and the organization’s readiness can also impact the duration of the certification journey.

What are the ongoing responsibilities after obtaining ISO 27002 certification?

After obtaining ISO 27002 certification, the organization’s ongoing responsibilities include:

  • Continuously monitoring and evaluating the effectiveness of implemented controls.
  • Conducting regular internal audits and reviews to ensure compliance with ISO 27002 requirements.
  • Updating the Information Security Policy and controls as necessary to address emerging risks and changes in the business environment.
  • Periodic reviews and maintenance of the ISMS to ensure its relevance and effectiveness.
  • Participating in surveillance audits by the certification body to maintain the certification.

Is ISO 27002 a one-time process or require periodic assessments and improvements?

ISO 27002 is not a one-time process but rather an ongoing commitment to information security. Periodic assessments and improvements are essential to maintain the effectiveness of the ISMS and ensure continued compliance with ISO 27002 requirements. The organization should regularly review its security controls, conduct internal audits, and update its policies and procedures to address new security challenges and changes in the business landscape. Continuous improvement is a fundamental aspect of ISO 27002 implementation and maintenance.


ISO 27002 is a powerful tool for organizations seeking to strengthen their information security practices and protect their valuable data. By following the guidelines and best practices provided in ISO 27002, businesses can reduce the risk of security breaches, enhance customer trust, and gain a competitive advantage in the marketplace.